Home Depot Survey: Regardless of which industry they are in, any company needs to offer amazing customer service, in addition to whatever product they make or sell to keep customers coming back. Actually, many companies believe that the customer service is even a little bit more important than the actual product they sell, since only incredibly specific products are usually offered by a single company, and the more general the category of the product, the more and more brands are available to the customers, which makes the potential customer focus a little more on the service than the real product. And this is even truer for retail companies. Since their main business is to sell products from many different brands, the only thing that earns retail companies loyal clients is the customer service, since the products can be found elsewhere and often at very similar prices. Any retail company has to put a lot of time, money and effort into providing the best possible customer care.
The Home Depot is one of the largest home improvement supplies retailing company in the country, and they offer a very wide array of home improvement, construction and décor supplies, tools and related articles. They have risen to such a privileged position thank to two incredibly important factors: first, it is true that they carry many, many brands and offer practically every product, tool or machine you could possibly need for renovating your home, building a shed or taking on a woodworking project, among many other solutions. But even more importantly, what makes The Home Depot the most popular supplies retailing company is their customer service. Especially in this industry, many people have an idea in their heads, but they don’t know exactly how to bring it to life.
The main product that The Home Depot offers is actually their employee’s expertise. You can just find an employee, explain to him or her what you are trying to do at your home and they will be more than happy to recommend you every material, tool or machine you need, and even explain to you the pros and cons of the brands they carry. Considering just how important this attention is to The Home Depot’s business model, you could imagine how much effort they put into training their employees well and measuring the customer satisfaction levels. To achieve the last thing, they use a customer satisfaction online survey.
Home Depot Survey at www.homedepot.com/survey
About The Home Depot:
The Home Depot was co-founded in Atlanta, Georgia, the United States by Bernard Marcus, Arthur Blank, Ron Brill and Pat Farrah in 1978. Starting with just two little stores, it has grown to be the largest home improvement supplies retailing company in the United States and to have the presence in Canada, Mexico, and Puerto Rico as well, with more than 2,000 locations.
The company’s headquarters are located in Cobb County, Georgia, United States and it has a yearly net income of more than $8 billion. It is important to mention that this success, especially in an industry where competition is so intense, has its basis on the huge importance that the company gives to customer satisfaction, as it is reflected in the Official The Home Depot Survey.
How to take the Official The Home Depot Survey:
The Official The Home Depot survey is an online tool that helps the company identify what they are doing good and what they are failing at, in general as a company or in individual stores. By using the survey, customers can complain about a rough or ineffective service the received from any individual employee at a particular location, or they can ask about specific brands or products they would like to see at their local store. This, as you can imagine, is a very important tool to constantly check on the customer satisfaction levels and improve in every aspect possible.
If you have any suggestions, complaints or commentaries, you can take the survey in just ten minutes. Besides, just by taking it you will participate for the chance to win $5000! You are just going to need the following:
- A computer or mobile device with access to the Internet.
- A purchase receipt no older than 30 days.
- Knowledge of English, Spanish or French.
- You have to be at least 18 years old to participate for the $5000.
- Use your computer or mobile device to enter the survey’s webpage: official website
- Choose your language.
- Enter your zip code.
- Enter the User ID and Password included in your receipt.
- Click on Next.
- Answer the questions about the products, the service, and other customer satisfaction-related aspects.
- Click on Submit.
- Enter your personal information to participate in the draw contest to get a chance at winning $5000.
- If you happen to be the winner, the company will contact you with further information on how to claim it.