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Home Depot Survey: Regardless of which industry they are in, any company needs to offer amazing customer service, in addition to whatever product they make or sell to keep customers coming back. Actually, many companies believe that the customer service is even a little bit more important than the actual product they sell, since only incredibly specific products are usually offered by a single company, and the more general the category of the product, the more and more brands are available to the customers, which makes the potential customer focus a little more on the service than the real product. And this is even truer for retail companies. Since their main business is to sell products from many different brands, the only thing that earns retail companies loyal clients is the customer service, since the products can be found elsewhere and often at very similar prices. Any retail company has to put a lot of time, money and effort into providing the best possible customer care.

The Home Depot is one of the largest home improvement supplies retailing company in the country, and they offer a very wide array of home improvement, construction and décor supplies, tools and related articles. They have risen to such a privileged position thank to two incredibly important factors: first, it is true that they carry many, many brands and offer practically every product, tool or machine you could possibly need for renovating your home, building a shed or taking on a woodworking project, among many other solutions. But even more importantly, what makes The Home Depot the most popular supplies retailing company is their customer service. Especially in this industry, many people have an idea in their heads, but they don’t know exactly how to bring it to life.

The main product that The Home Depot offers is actually their employee’s expertise. You can just find an employee, explain to him or her what you are trying to do at your home and they will be more than happy to recommend you every material, tool or machine you need, and even explain to you the pros and cons of the brands they carry. Considering just how important this attention is to The Home Depot’s business model, you could imagine how much effort they put into training their employees well and measuring the customer satisfaction levels. To achieve the last thing, they use a customer satisfaction online survey.

Home Depot Survey at www.homedepot.com/survey

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About The Home Depot: 

The Home Depot was co-founded in Atlanta, Georgia, the United States by Bernard Marcus, Arthur Blank, Ron Brill and Pat Farrah in 1978. Starting with just two little stores, it has grown to be the largest home improvement supplies retailing company in the United States and to have the presence in Canada, Mexico, and Puerto Rico as well, with more than 2,000 locations.

The company’s headquarters are located in Cobb County, Georgia, United States and it has a yearly net income of more than $8 billion. It is important to mention that this success, especially in an industry where competition is so intense, has its basis on the huge importance that the company gives to customer satisfaction, as it is reflected in the Official The Home Depot Survey.

How to take the Official The Home Depot Survey:

The Official The Home Depot survey is an online tool that helps the company identify what they are doing good and what they are failing at, in general as a company or in individual stores. By using the survey, customers can complain about a rough or ineffective service the received from any individual employee at a particular location, or they can ask about specific brands or products they would like to see at their local store. This, as you can imagine, is a very important tool to constantly check on the customer satisfaction levels and improve in every aspect possible.

Also read: DGCustomerfirst and mcdvoice

If you have any suggestions, complaints or commentaries, you can take the survey in just ten minutes. Besides, just by taking it you will participate for the chance to win $5000! You are just going to need the following:

Needs:

1. A computer or mobile device with access to the Internet.
2. A purchase receipt no older than 30 days.
3. Knowledge of English, Spanish or French.
4. You have to be at least 18 years old to participate for the $5000.

Instructions:

1. Use your computer or mobile device to enter the survey’s webpage: official website
2. Choose your language.
3. Enter your zip code.
4. Enter the User ID and Password included in your receipt.
5. Click on Next.
6. Answer the questions about the products, the service, and other customer satisfaction-related aspects.
7. Click on Submit.
8. Enter your personal information to participate in the draw contest to get a chance at winning $5000.
9. If you happen to be the winner, the company will contact you with further information on how to claim it.

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MyBKexperience: There is nothing that can attract clients to or away from any company like customers’ opinions. Just one really bad experience that a customer has could be enough for him or her to tell everyone about how bad the experience was and scare potential new clients. While this applies to any company in any industry, it is even truer when it comes to restaurants. Since regular stores often solve bad experiences with their products with a refund, their customers tend to be a little bit more forgiving, but when it comes to food, a food poisoning or a really bad treatment from one of the employees that one of your friends tells you about might be more than enough for you to decide never to it at that particular restaurant –whether you were already a client or even if you have never tried it for yourself-. This is the reason why restaurants put a lot of effort into making the customer experience as great as they can, by training employees properly before hiring them, and why they offer customer satisfaction surveys, to make sure everything is good and change what is not.

Burger King is one of the biggest fast food and burger chains in the world, with several restaurants all over the world. They serve more than 11 million clients every day and they certainly have achieved success this big thanks to many factors. One of them is definitely the taste of their products. Burger King burgers, fries, onion rings, and seasonal dishes taste very good, are affordable and you can get a full meal in less than ten minutes. But the other aspect, perhaps even more important to the success of the company, is how much importance they give to the customer experience. Burger King frequently changes how things are done at their individual locations to ensure that customers are always happy and keep coming back.

MyBKexperience @ www.mybkexperience.com

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To keep a constant eye on how the individual locations and the company, in general, are doing in terms of customer experience, they offer a customer satisfaction survey called My BK Experience. While taking the survey, customers can express their opinions on items currently in the menu or products they tried at a different location and would like to see at their city, or they can share complaints about the service in general or about particular employees who weren’t nice to them. This helps a lot to make the company as a whole better, to help every individual location provide a pleasant experience –and work on the flaws that they might be having- and to ensure that the next time you eat at Burger King is better, so you can enjoy eating their products despite an unpleasant experience.

About Burger King:

Burger King is a global chain of fast food restaurants with a focus on hamburgers. Originally named “Insta-Burger King”, the company was founded in Jacksonville, Florida, the United States in 1953, and then renamed “Burger King” in 1954. The headquarters of the company is located at 5505 Blue Lagoon Drive, Miami-Dade County, Florida, United States. Burger King has been known since its beginnings for serving high-quality food at affordable prices and with a minimum waiting time. They have evolved to the multinational company they are today thanks to the customer experience they offer, and their dedication to this issue is reflected in the survey they offer, called My BK Experience.

Also Read: DGCustomerfirst and Mcdvoice

How to take the My BK Experience Survey:

Taking the Burger King’s customer satisfaction survey is incredibly easy, it will only take around ten minutes and you need very basic things:

Needs:

1. You will need a smartphone, tablet or computer.
2. The survey is taken online, so you will need an Internet connection.
3. The survey is available in English, Dutch or Spanish
4. You will need a recent purchase ticket from your nearest location, that comes with a survey code.

Steps to take the survey:

1. Open your browser and go to the survey website www.mybkexperience.com
2. After reading an accepting the privacy policy and the cookies policy, you will continue to the next page.
3. Choose your language. The survey is offered in English, Dutch, and Spanish.
4. Enter the date, time and restaurant number on the appropriate fields. You can find this information in your receipt.
5. Enter the survey code –which is also found in your receipts.
6. Press the Start button to begin the survey.
7. The questions include general aspects of your experience while eating at Burger King and particular situations you may wish to report.
8. You will have to select from a menu all the items you ordered in your visit, and then you will have the opportunity to comment on them.
9. A question also includes the probability of you returning to the restaurant within the next month.
10. Remember to give honest answers to make your opinion count as much as possible, and contribute to making your next visit even better.
11. Submit the survey when you are done with all the questions.
12. You will get a promo code to use at your next visit and get a discount as a way of rewarding you for your time and valuable opinions and comments.

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Mcdvoice: Have you ever had a bad experience with a company? Have you considered coming back? We live in a world where we can buy practically anything, and for every problem, there are hundreds of different companies that offer a solution. When competition is this high, any company who wants to stand out from the crowd needs to worry about, at least, two things: the quality of their product and the quality of their service. While this is true for any company in the world, it is even more important when we talk about food. Defective products of other industries can be returned and that is the end of the story, but defective food can result in anything from a mild annoyance to a serious risk. That is the reason why restaurants put a lot of effort into the quality of the food. And even more so, service is one of the things that everyone notices and takes into account before eating at a certain restaurant. Besides the taste and quality of the food, how you are treated, how long is the waiting time or how polite are the employees can make all the difference in the world. And to measure that experience, restaurants have customer satisfaction surveys.

McDvoice Survey at www.Mcdvoice.com

McDonald’s is probably the most popular and iconic food chain in the entire world. They have locations at pretty much every country and their flagship product, the Big Mac, has even been used as an indicator to measure the economy of the countries. Incredibly famous for their burgers, their fries and for basically inventing and pioneering the concept of fast food, McDonald’s has thousands of locations everywhere and serves millions of customers every day. To achieve this, they had to combine them into the elements we mentioned above: great food and great customer service. Besides having amazing products that taste very good for a very affordable price, McDonald’s has always acknowledged the importance of world-class customer service. They train their employees before hiring them to make sure they know how to treat customers, and one of their many efforts to keep customer satisfaction levels at the highest level possible is through online surveys.

McDVoice is the name that McDonald’s gives to its customer satisfaction survey, and it is something they take very seriously. Including questions about the general service, the price of the food, the attention you received while eating at your local McDonald’s, your opinion on seasonal items and a place for you to share your complaints or suggestions to make the service at your local McDonald’s the best it can be, this survey is a very powerful and useful tool to get the experience you want. If you had a great experience, letting the people at your location know it can go a long way to ensure the standards are kept up, and if you had a bad experience, completing the survey can help a lot to let them know what they are doing wrong and work on it as soon as possible.

About McDonald’s:

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McDonald’s is the world’s largest fast food restaurant chain. It was founded in San Bernardino, California, United States in 1940 by Richard and Maurice McDonald, and then acquired by Ray Kroc, who turn it into a franchise and took it to a whole different level. The company’s headquarters are located in Oak Brook, Illinois, United States. Though McDonald’s is mainly known around the world for its iconic Big Mac, at McDonald’s you can also eat chicken nuggets, fries, cheeseburgers, chicken and fish burgers, milkshakes, wraps, breakfast items and even desserts. Also, they have recently started adding healthier options to their menu, including fruit and juices.

McDonald’s currently has restaurants in more than 120 countries and serves around 68 million costumers every day in all of its 36,899 locations. It provides employment for over 375,000 people and the company is worth more than $24 billion. Naturally, this worldwide presence, recognition, and success have been achieved through a very meticulous process that includes offering high-quality food at affordable prices and constantly listening to their customers’ opinion. This last part is achieved thanks to McDVoice, their online customer satisfaction survey.

Also Read: DGCustomerfirst and Mybkexperience

How to take the McDVoice survey:

 To make your opinion count and contribute to the improvement of your local McDonald’s you can take the online survey. It is very easy to do it and you are only going to need a few things, ten minutes of your time and to follow a simple process:

Needs:

 A mobile device or computer with access to the Internet.

1. Knowledge of English or Spanish language.
2. A receipt from a purchase you made recently at a McDonald’s restaurant

 Steps:

 First, you need to use your computer or mobile device to access the survey website www.mcdvoice.com , which is the official website

1. You can choose between English or Spanish to take the survey.
2. Then, you are going to have to enter the information on your receipt, which includes the time and date of your purchase and your restaurant number.
3. Enter the survey code, which you can also find on your receipt.
4. Answer the questions. They include several aspects of the general service, the employees’ treatment, the taste, quality and price of the food similar questions.
5. When you are done, just click submit to send your survey and make your opinion count.
6. You will get a validation code that you can use to redeem an offer on your next visit.

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DGCustomerfirst: In an industry like variety stores where different companies frequently offer products from the same brands, customer satisfaction becomes probably the most important parameter to gain or lose customers. Whenever you go to a particular variety store to buy notebooks for your kids or cleaning supplies, you don’t really choose that particular store for their products, as other stores carry the same brands usually at almost identical prices; you choose it because of how the employees treat you, how safe is the parking lot, how fast are the cashiers and other things like that.

Dollar General is a variety store that sells all kinds of products, from cleaning supplies and notebooks to coffee and cereal. Dollar General managers believe in the concept of quality attention and customer care, and that is why the employees from different areas and departments of the store undergo customer service training before being hired. But after any given client walks into Dollar General, buys something and leaves, the only way to know for sure how his or her experience was is through Customer Satisfaction

Surveys. If you go to Dollar General and receive a rude treatment or don’t find the workers particularly useful, you comment it on the survey and the management will take the appropriate measures to guarantee that your next experience is more pleasant.

DGCustomerfirst Survey at www.dgcustomerfirst.com

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Dollar General has a Customer Satisfaction survey called DGCustomerfirst that asks questions about your general experience when visiting the store. After you make any purchase, you will receive a survey code along with your ticket so you can express your comments or thoughts where they are guaranteed to make a difference. You should regard your participation in the survey as not only a way to help Dollar General improve or change things that they might not be doing right, but also a way to take steps towards assuring that your next visit will be more pleasant or efficient.

About Dollar General:

Dollar General is a chain of variety stores founded by J.L. Turner in 1939. The company sells a wide array of products that aim to solve every basic need you might have, such as groceries, home decors, aids, toys, pet supplies, seasonal items, clothing, health and beauty products and cleaning supplies. They intend to be the to-go place for anything you need when you don’t want to make a 2-hour long visit to the supermarket, and they certainly achieve their purpose, as their estimated revenue is $20.349 billion. The store has more than 14,000 locations all over the world, but its main headquarters are at 100 Mission Ridge, Goodlettsville, Tennessee, United States. 

Cal Turner, a co-founder of Dollar General took the company public in 1968 as Dollar General Corporation and managed to get annual sales worth more than $40 million, with a net income excess of $1.5 million. The corporate headquarters opened in Tennessee in 2000, and David Perdue succeeded Cal Turner in 2003. Dollar General only started selling groceries as part of a new establishment called Dollar General Market in 2003, and in 2004 they expanded to Asian markets by opening an office in Hong Kong. David Bere took charge of the company as interim CEO when David Perdue resigned in 2007.

Also Read: Mcdvoice and Mybkexperience

How to take the DGCustomerfirst survey:

To make your voice heard, you are only going to need a few things and to follow some simple steps:

Needs:

1. A receipt from a recent purchase at Dollar General.
2. A computer or smartphone with Internet access and an email account.
3. You must be a resident of the United States and older than 18 years old if you want to participate for the chance of winning $1000 by completing your survey.
4. If your result from the winner of the $1000, you will need to sign an Affidavit of Eligibility, a Liability and Publicity Release, and a W-9 Tax Identification form. Besides, you will have to pay the taxes to your prize.

Instructions:

• The first step is to make sure you have a stable Internet connection on your smartphone or computer.
• If you have it, you need to access the official webpage www.dgcustomerfirst.com which is the official website
• Then, you need to select a language. The options available are Spanish and English.
• The next step is to look for the receipt you got when you made a purchase at a Dollar General store. Remember that it has to be recent.
• In your receipt, you will find a seven-digit survey code, the time and date of your visit to Dollar General and the store number immediately next to the survey code.

• Introduce the information in the appropriate fields.
• After you have completed all the previous steps, you are ready, to begin with, the survey, just click the yellow “Start” button.
• You will encounter several questions that ask you to qualify the experience you had while buying at Dollar General. Was the service good? Did you find everything you were looking for? Were the employees polite and efficient? You are going to be asked to rate each individual aspect of your experience.
• After you complete the survey, you will have the chance to enter your contact details if you are eligible to participate in the draw to win $1000 cash. You can skip this step if you don’t want to participate or if you don’t cover all the requirements.
• Click Submit to send your survey. You might even get a discount coupon to use on your next visit to Dollar General.

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MyKFCExperience  Survey: Regardless of which kind of industry we talk about, customer satisfaction is going to be one key aspect of the experience and the things that matter the most to any given company. Restaurants, especially, put a lot of effort into achieving high levels of customer satisfaction, since minor issues with products can cause the customers very unpleasant experiences that cause them to never eat at that place again. In general, restaurants have to worry only about two things: offering high-quality food that tastes good and is prepared in clean facilities, and training their employees to be kind and polite to customers. Before being hired, every employee of any restaurant should undergo customer-handling training, to avoid losing customers even if the food is good and affordable. To keep an eye on how employees are performing, most restaurant chains offer surveys where customers can leave comments or complaints, on either general aspects of the restaurant such as new products’ taste or price, or bad attitudes that the employees might have had.

KFC is one of the biggest chains of fast food in the world, and it is incredibly famous for its fried chicken in different presentations, such as buckets of pieces or chicken burgers. Since KFC firmly believes that customer satisfaction is a key aspect of their business, they put a lot of effort into measuring the customer experience. To achieve that, KFC offers an online survey to all of its customers so they can comment on any idea or complaint they might have to make the company better. This can range from leaving a polite opinion on a new product you find delicious and you want to keep consuming at your local KFC to leaving complaints on particular employees that were rude to you so that the management of the restaurant can take the appropriate measures to ensure it does not happen again –to you or to any other customer.

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About KFC:

KFC stands for Kentucky Fried Chicken, and it is one of the biggest fast food restaurant chains in the world. While it became known worldwide for its chicken products, nowadays many locations offer vegetarian options as well. KFC was founded in Salt Lake City, Utah, Unites States in 1952 by the famous Colonel Harland Sanders –the face that appears at KFC’s logo-. Actually, the establishment and growth of the franchise is a very inspiring story: Colonel Sanders used to sell fried chicken by himself, usually on the roadside but sometimes even going door to door to make a living. Starting as low as it gets, eventually KFC became a multinational franchise worth more than $23 billion dollars, and it has succeeded mainly due to two aspects: the delicious taste of their secret recipe for fried chicken and how much they care about customer satisfaction, reflected in the My KFC Experience program.

The headquarters of KFC are located at Kentucky, United States –which is the reason why the company is named KFC-, and, currently, Greg Creed is the CEO. A lot of innovative products and deals have contributed to make KFC what it is today, but since KFC believes in listening to their customers to develop new products or to maintain or ditch the products they currently offer, the customer satisfaction survey plays a major roll in how the company is managed.

How to take the My KFC Experience survey:

The survey offered by KFC to its clients is called My KFC Experience, and it is the way that the company uses to gather opinions and feedback from customers of different locations. Since it is a customer satisfaction survey and not general market research, you can only take the survey if you have bought something at KFC, so you are going to need a Survey Code included in your ticket. These surveys are important because they are not only an outlet for posting your complaints to make sure something changes, but they are a great way to express your support for new dishes or products that you like so that they continue to offer them. This way, not only the company improves, but you are also contributing to making your next visit even better.

Taking the survey is actually pretty easy. You just need to follow some simple steps and to have some things:

Needs:

1. You are going to need a computer, tablet or smartphone with access to the Internet.
2. Basic understanding of the English language
3. A recent purchase ticket that includes a one-use survey code.

Steps:

1. The first thing to do is to visit the official site for the survey www.mykfcexperience.com
2. The front page of the survey is in English, which is why you need basic knowledge of the language. IF you don’t speak English very well, you can take the survey in one of several languages available, you just have to choose yours from the menu.
3. Enter the survey code in the appropriate field. You can find the code in your recent purchase ticket.
4. Click on the Start button.
5. The survey includes different questions related to the employees’ attention, the waiting time, the taste and price of the food offered and so on. You should answer honestly for your opinion to have the most impact.
6. If you do not have Internet access, you can take the survey by phone, you just need to call the KFC Helpline.
7. After you complete the survey, you’ll get a promo code to get a discount on your next visit.